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Senior Operation Support
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Job Description
Manage project progression to ensure timely and successful implementation to support business initiatives
Manage all system related requests and/or problems submitted and/or escalated by business users.
Ensure timely implementation of all compliance requirements by regulators and/or acquirers
Manage the development of User Requirement Specification (URS) to ensure it meets business requirement
Manage User Acceptance Test (UAT) processes on any change and/or enhancement to the Fintech Systems
Ensure all Test Plan and Test Script are reviewed for its adequacy and completeness prior to commencement of UAT
Support users on business knowledge of the Fintech systems
Support users in streamlining processes and/or provide alternative solution on system related issues for cost control and improve process efficiency
Ensure adherence to the rules, regulations, guidelines, compliance and mandates from regulators and/or acquirers.
Job Requirement
Basic general degree or professional qualification in Computer Science or IT related courses.
At least 3 years experience in similar capacity in following areas:
Payment card industry
IT related system
Project Management
Test Management
Excellent communications (both verbal and written) and presentation skills
Ability to work effectively in a fast-paced environment
Detail-oriented with the ability to multi-task and meet deadlines with minimal supervision
Analytical skills and attention to detail
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Senior Operation Support
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