Senior Operation Support

Job Description

  • Manage project progression to ensure timely and successful implementation to support business initiatives
  • Manage all system related requests and/or problems submitted and/or escalated by business users.
  • Ensure timely implementation of all compliance requirements by regulators and/or acquirers
  • Manage the development of User Requirement Specification (URS) to ensure it meets business requirement
  • Manage User Acceptance Test (UAT) processes on any change and/or enhancement to the Fintech Systems
  • Ensure all Test Plan and Test Script are reviewed for its adequacy and completeness prior to commencement of UAT
  • Support users on business knowledge of the Fintech systems
  • Support users in streamlining processes and/or provide alternative solution on system related issues for cost control and improve process efficiency
  • Ensure adherence to the rules, regulations, guidelines, compliance and mandates from regulators and/or acquirers.

Job Requirement

  • Basic general degree or professional qualification in Computer Science or IT related courses.
  • At least 3 years experience in similar capacity in following areas:
    • Payment card industry
    • IT related system
    • Project Management
    • Test Management
  • Excellent communications (both verbal and written) and presentation skills
  • Ability to work effectively in a fast-paced environment
  • Detail-oriented with the ability to multi-task and meet deadlines with minimal supervision
  • Analytical skills and attention to detail